RETURNS & EXCHANGE
All our products have a 30-Day Money Back Guarantee.
Items purchased within 30 days can be returned for a refund.
Requirements for Returns:
- Must include a valid original purchase order number from CozyHugs.com. Purchases made outside of CozyHugs.com must contact respective seller for returns.
- Returned products must be in their original packaging without any missing contents.
- Returned products not in their original packaging with missing contents are subject to a minimum $5 USD restocking fee.
- Return shipping is at buyer’s cost unless stated otherwise by our support team.
- Customer will be given a Product Refund—shipping & handling fees will NOT be refunded.
*Recommended: We suggest adding a tracking number/delivery confirmation on returned packaes to ensure your return is received. We are not liable for lost or stolen return packages during transit/delivery *Please Note: All Sale and Promotional Items are not eligible for Returns, Exchanges, or Warranties.
*Bundle Returns/Refunds: To receive a refund, you must return all items within the bundle. Whatever discounted bundled items are not returned, will convert into a full price purchase and the order will be refunded accordingly.